A new episode of Julius Cartson. This time, he raises concerns about queues at supermarket checkouts.
It is important to maintain customer satisfaction throughout the shopping experience. The shelves, the store layout, the lighting, the selection, the price, the service at the counters… These all contribute to customer satisfaction throughout the entire shopping process. But if at the last step they go to the checkout and find themselves stuck waiting for ages, everything else will have been done in vain. The customer will have a negative perception and, worst case scenario, will not even complete their purchase.
At Carttec, we understand the importance of queue management. As a result, our R+D department has developed Horustec. A complete in-store activity management system that detects and predicts queueing, allowing you to anticipate it before it happens.
Carttec: innovating for the future, revolutionising the present